In Many Organizations the Role of Incident Manager Is Assigned

question 207

Multiple Choice

In many organizations the role of Incident Manager is assigned to the Service Desk. It is important that the Incident Manager is given the authority to:

• A) Only manage Incidents effectively through 1st and 2nd line
• B) Only manage Incidents effectively through the 1st line
• C) Only manage Incidents effectively at the 3rd line
• D) Manage Incidents effectively through 1st, 2nd and 3rd line

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Definitions:

Behaviour Modelling

A training technique that involves demonstrating desired behaviors and allowing trainees to practice and replicate them.

Off-the-Job Training

Training conducted in an environment separate from the actual work place, often involving simulations, courses, or online learning.

Similar Techniques

Methods or procedures that share common characteristics or outcomes, often used interchangeably or in combination to achieve a specific goal.

Reinforce Correct

A learning strategy that involves strengthening desired behaviors or responses through positive reinforcement techniques.