Which of the Following Statements Is CORRECT? (1) the Only

question 209

Multiple Choice

Which of the following statements is CORRECT? (1) The only phase of the Service Management Lifecycle where value can be measured is Service Operation (2) All of the phases of the lifecycle are concerned with the value of IT services

• A) Both of the above
• B) Neither of the above
• C) 2 only
• D) 1 only

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Definitions:

Rationalization

A defense mechanism where controversial behaviors or feelings are justified and explained in a seemingly rational or logical manner to avoid the true explanation.

Bogus Reasons

False, misleading, or unfounded reasons provided to justify a decision or action.

Ineffective Techniques

Strategies or methods that fail to achieve the desired outcome or results, often due to a lack of efficiency or appropriateness in application.

Secrecy

Attempting to hide a conflict or an issue that has the potential to create conflict.