Understanding Customer Usage of Services and How This Varies Over

question 151

Multiple Choice

Understanding customer usage of services and how this varies over the Business Lifecycle is part of which process?

• A) Service Portfolio Management
• B) Service Level Management
• C) Component Capacity Management
• D) Demand Management

---

Definitions:

Old Problem

A previously encountered or longstanding issue that has not been resolved.

Similarly Structured Problem

A problem that, despite different contexts or content, shares an underlying structure or logic with another problem, allowing strategies from one to be applied to the other.

Means-end Analysis

A problem-solving technique that involves breaking down the problem into smaller problems and achieving the desired end state through successive steps.

Problem-solving Technique

A problem-solving technique is a method or strategy used to find solutions or overcome obstacles.