Which One of the Following Provides the CORRECT List of Processes

question 168

Multiple Choice

Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

• A) Event management, incident management, problem management, request fulfilment, and access management
• B) Event management, incident management, change management, and access management
• C) Incident management, problem management, service desk, request fulfilment, and event management
• D) Incident management, service desk, request fulfilment, access management, and event management

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Definitions:

UCC and Contract Law

Reference to the Uniform Commercial Code, a comprehensive set of laws governing commercial transactions in the United States, and the broader area of law dealing with agreements between parties.

Agency Law

A body of law concerning the relationship where one party (the agent) is authorized to act on behalf of another (the principal) in dealings with third parties.

Output Controls

Management practices that focus on the results of organizational activities, such as performance measures and goals, to oversee operations.

Desired Targets

Specific goals or outcomes that an individual or organization aims to achieve.