The Difference Between a Service Level Agreement (SLA) and an Operional

question 199

Multiple Choice

The difference between a Service Level Agreement (SLA) and an Operional Level Agreement (OLA) is that:

• A) An SLA is legally binding, an OLA is a best efforts agreement
• B) An SLA defines the service to be provided, an OLA defines internal support needed to deliver the service
• C) An SLA defines Service Level Requirements, an OLA defines Service Level Targets
• D) An SLA is with an external customer, an OLA is with an internal customer

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Definitions:

Auditor

A professional who examines and evaluates the financial records of an entity to ensure accuracy and compliance with accounting standards.

Client

An individual or entity that engages the professional services or advice of another, often within contexts like law, consulting, or finance.

CPA

Certified Public Accountant; a professional designation given to accountants who meet specific educational and experience requirements and pass an exam.

Publicly Traded Corporation

A company whose shares are available for purchase by the public on a stock exchange.