What Are Request Models Used For

question 231

Multiple Choice

What are Request Models used for?

• A) Capacity Management
• B) Modelling arrival rates and performance characteristics of service requests
• C) Comparing the advantages and disadvantages of different Service Desk approaches such as local or remote
• D) Identifying frequently received user requests and defining how they should be handled

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Definitions:

Group Support

The assistance, encouragement, and backing provided by group members to each other.

Cohesion

The degree to which members of a group or team are united in pursuing common goals and how well they bond with each other.

Entitativity

The degree to which a group is perceived as being a coherent entity, distinguished by how closely knit the group members are and the group's common attributes or goals.

Herb Brooks

An American ice hockey player and coach, best known for coaching the 1980 U.S. Olympic hockey team to a gold medal victory.