A User Is Having Difficulty Using a Personal All-In-One Printer

question 450

Multiple Choice

A user is having difficulty using a personal all-in-one printer. When the user scans a single-page document in flatbed mode, the scan appears correctly; however, when using the printer's document feeder, the scan has a vertical line going across the page. Which of the following should a technician perform FIRST to resolve this issue?

• A) Replace the printer's ADF.
• B) Install a pickup roller replacement kit.
• C) Clean the separation pad.
• D) Use a microfiber cloth to clean the glass.

---

Definitions:

Déjà Vu

The eerie sensation that an experience currently being experienced has already been experienced in the past.

Mnemonic Device

A learning technique that aids information retention by associating complex information with simple, memorable constructs.

Mental Images

Visual representations in the mind of objects, scenes, or events not currently being visually perceived.

Implicit Memory

In this memory model, previous experiences help in carrying out tasks more efficiently, without the conscious awareness of the individual.