Within the Continual Service Improvement (CSI) 7 Step Improvement Process

question 34

Multiple Choice

Within the Continual Service Improvement (CSI) 7 step improvement process, data needs to be gathered and analyzed from which other area of the lifecycle in order to answer the question "Did we get there?"

• A) Service Strategy
• B) Service Design
• C) Service Operation
• D) Service Transition

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Definitions:

Possession

The act of owning or the state of being owned, denoting the control a person or entity has over an object, property, or asset.

Commission System

is a compensation method where employees or agents are paid based on the value of the sales or deals they make, intended to motivate higher performance.

Salespeople

Professionals who are responsible for selling a company's products or services to customers.

Sales Process

A sequence of steps or stages that a sales team follows to move a potential buyer from initial contact to closing a sale.