A User Contacts the Help Desk to Report the Internet

question 334

Multiple Choice

A user contacts the help desk to report the Internet is not working. Which of the following steps should the technician take NEXT?

• A) Document possible reasons why the Internet is no longer working
• B) Have the user perform a hard shutdown and a cold boot
• C) Instruct the user to disconnect the Ethernet cable for 30 seconds
• D) Ask questions and use available tools to clarify the issue

---

Definitions:

Uric Acid

A waste product formed from the breakdown of purines, excreted in urine.

Kidney Size

Refers to the physical dimensions of the kidneys, which can vary due to factors such as age, sex, body size, and health conditions.

Blood Flow

The movement of blood through the circulatory system, delivering oxygen and nutrients to tissues and removing carbon dioxide and other wastes.

Glomerulonephritis

An inflammation of the glomeruli, which are small blood vessels in the kidneys involved in the filtration process to form urine.