A Technician Has Been Dispatched to Resolve a Malware Problem

question 178

Multiple Choice

A technician has been dispatched to resolve a malware problem on a user's workstation. The antivirus program discovered several hundred potential malware items on the workstation and removed them successfully. The technician decides to schedule daily scans on the system, enables System Restore, and creates a restore point. Which of the following should the technician do NEXT?

• A) Run the scan again to ensure all malware has been removed
• B) Quarantine the infected workstation from the network
• C) Install all of the latest Windows Updates to patch the system
• D) Educate the user on safe browsing practices

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Definitions:

Employee Development

Programs and activities provided by an organization to enhance the skills, knowledge, and competencies of its employees, aiming for both personal and professional growth.

Interpersonal Skills

The abilities used to effectively communicate, interact, and work with individuals and groups.

Self-Assessment

The process by which an individual evaluates their own strengths, weaknesses, skills, and performance, typically for the purpose of personal or professional development.

Goal Setting

The process of identifying specific, measurable, achievable, relevant, and time-bound objectives, both at individual and organizational levels, to guide actions and track progress.