An Executive Has Contacted You Through the Help-Desk Chat Support

question 27

Multiple Choice

An executive has contacted you through the help-desk chat support about an issue with a mobile device. Assist the executive to help resolve the issue. INSTRUCTIONS Select the MOST appropriate statement for each response. If at any time you would like to bring back the initial state of the simulation, please click the Reset All button. Let's take a look at your phone settings. Please change the port number on your mail settings to 993. Which of the following should be done NEXT?

• A) Close the ticket out
• B) Educate the user on the solution that was performed
• C) Tell the user to take time to fix it themselves next time
• D) Send an email to Telecom to inform them of the issue and prevent reoccurrence

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Definitions:

Delusion of Grandeur

A false belief in one's own superiority, entitlement, or grandiose abilities, often found in psychiatric conditions like bipolar disorder or schizophrenia.

Somatic Delusion

A false belief about one's body, including its functions or appearance, that is unfounded and persistent.

Referential Delusion

A false belief that events, objects, or other people in one's environment have a particular and unusual significance to oneself.