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A Technician Is Troubleshooting Vendor-Specific Software

question 331

Multiple Choice

A technician is troubleshooting vendor-specific software. Which of the following is where the technician should go to find problem-specific fixes on the vendor's website?


Definitions:

Transformation

A thorough or dramatic change in form, appearance, or character.

Arrangement

The act or process of organizing or ordering items, substances, or elements according to a specific pattern or sequence.

Functional Fixedness

A cognitive bias that limits a person’s ability to use an object only in the way it is traditionally used.

Mental Set

A psychological tendency to approach situations in a certain way due to past experiences or habits, which can limit problem-solving abilities.

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