A Technician Is Working at a Help-Desk Form and Receives

question 396

Multiple Choice

A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the BEST choice for the technician to make?

• A) Politely ask the user to call back
• B) Ask another technician to take the call
• C) Troubleshoot the issue for the user
• D) Input the issue as a ticket and escalate to Tier 2
• E) Put the user on hold and troubleshoot after the scheduled break

---

Definitions:

Present Value

The current worth of a future sum of money or stream of cash flows, given a specified rate of return.

Cash Flows

The total amount of money being transferred into and out of a business, particularly in terms of operational, investment, and financing activities.

Interest Rate

The percentage of a sum of money charged for its use, typically expressed as an annual percentage rate.

Interest Rate

The percentage of a loan amount charged by lenders to borrowers for the use of money, or the rate earned on deposit accounts.