Joe, a Technician, Has His Daily Plans Forwarded to Him

question 70

Multiple Choice

Joe, a technician, has his daily plans forwarded to him by his supervisor. Upon arrival to the second support call of the day, Joe realizes the issue will require much more time than initially scheduled, and several support calls will not be completed. Which of the following would be the appropriate action for Joe?

• A) Contact his supervisor so the supervisor can make scheduling changes.
• B) Move the appointments to the next business day.
• C) Reach out to a colleague to assist in completing the jobs.
• D) Continue to work on the current call, and get to the other as soon as possible.

---

Definitions:

Malingering

The act of feigning or exaggerating illness or disability to escape duty or work, or to gain sympathy, aid, or compensation.

La Belle Indifference

A term referring to an unusual lack of concern for one’s physical symptoms, typically seen in conversion disorder.

Agoraphobia

An anxiety disorder involving intense fear and avoidance of places or situations where escape might be difficult or help might not be available in the event of panic.

Dissociation

A mental process that causes a lack of connection in a person's thoughts, memory, and sense of identity.