Ann, a User, Calls the Help Desk Regarding an Issue

question 169

Multiple Choice

Ann, a user, calls the help desk regarding an issue on her laptop. While working remotely, she appears to be connecting to WiFi but is unable to retrieve her corporate email. The wireless name is listed as "ConnectMe" and appears as unsecure. Which of the following should the help desk perform to fix the issue?

• A) Remote into Ann's system and restart the wireless adapter
• B) Ask Ann to open a browser and watch for a redirect page
• C) Advice Ann to pug an Ethernet cable into her laptop
• D) Direct Ann to run an antivirus program on her laptop

---

Definitions:

Marketing Strategy

A comprehensive plan formulated to promote and sell a product or service, integrating a business's marketing goals and objectives.

Data Resources

Collections of information or data sets that can be used for analysis or decision-making.

Centralized Integrated

A system or organization where decision-making and management processes are concentrated at a single point or within a unified structure.

Unicorn

In the business context, a privately held startup company valued at over $1 billion.