A Customer Is Having Issues with an Android-Based Smartphone After

question 61

Multiple Choice

A customer is having issues with an Android-based smartphone after a recent application update. The application becomes unresponsive immediately after attempting to open it. Auto-sync is not enabled, and no recent backups exist for the smartphone. Without losing any critical information, which of the following should be performed NEXT to further troubleshoot the issue? (Choose two.)

• A) Reboot into safe mode
• B) Clear the application data
• C) Contact the application's developer
• D) Reinstall the application
• E) Do a force stop
• F) Clear the application cache

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Definitions:

Prestigious Name

A name that carries high status or respect, often associated with excellence in a particular field.

Normal Model

A statistical distribution that is symmetric about the mean, showing that data near the mean are more frequent in occurrence.

Probability

The measure of the likelihood that a given event will occur, often expressed as a number between 0 and 1.

Uniform Density

Describes a distribution where all outcomes are equally likely, or objects are evenly distributed across a specific area or volume.