A SOHO User Reports Desktop Applications Are Performing Slowly, and No

question 111

Multiple Choice

A SOHO user reports desktop applications are performing slowly, and no emails have been received all morning. A technician remotes in and determines Internet pages load slowly or not at all, CPU performance is normal, and the local router can successfully ping. The remote connection drops periodically. Which of the following steps should the technician take NEXT to resolve the problem?

• A) Reboot into safe mode, uninstall the latest OS update, and run a repair on the OS
• B) Update the antivirus software, run an antivirus scan, verify the browser settings, and check all email settings
• C) Reboot to BIOS setup, verify the TPM is enabled, and start a System Restore from safe mode
• D) Send a test email, open a command prompt to check the file system, and empty the browser cache

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Definitions:

Gestalt Therapy

A form of psychotherapy that emphasizes personal responsibility and focuses on the individual's experience in the present moment, the therapist-client relationship, and the environmental and social contexts of a person's life.

Empty Chair Technique

A therapeutic method used in gestalt therapy where clients engage in dialogues with an imaginary person or part of themselves placed in an empty chair.

Psychotherapeutic Healing

A process that involves the treatment of psychological disorders and emotional difficulties through the use of psychological methods, typically involving verbal communication.

An Alternative Explanation

A different perspective or theory proposed to account for certain phenomena or observations, distinct from the main or accepted explanation.