A User Reports That When Opening a Web Browser, the Initial

question 265

Multiple Choice

A user reports that when opening a web browser, the initial page loads to a search engine the user does not recognize. When the user performs searches on the site, the results are often irrelevant, and there are many pop-ups. Which of the following should a technician do to resolve these issues? (Choose two.)

• A) Reset the user's browser to default settings
• B) Delete the user's cached images, temporary files, and cookies
• C) Reboot the user's computer and install a secondary antivirus
• D) Convince the user to use a different web browser that is currently unaffected
• E) Download the update to the user's web browser of choice
• F) Remove any unapproved applications from the user's startup items

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Definitions:

Self-Efficacy

A person's belief in their capability to execute behaviors necessary to produce specific performance attainments, reflecting confidence in the ability to exert control over one's own motivation, behavior, and social environment.

Brain Surgery

Medical procedures involving the brain to treat disease, injury, or disorders.

Ego

In psychoanalytic theory, the part of the mind that mediates between the conscious and the unconscious and is responsible for reality testing and a sense of personal identity.

Surgical Team

A group of medical professionals, including surgeons, anesthesiologists, nurses, and technicians, who work together during surgical procedures.