A Technician Responds to a Report That a User's Desktop

question 269

Multiple Choice

A technician responds to a report that a user's desktop is operating much slower after upgrading the Windows OS to the latest version. The technician notices responsiveness is erratic, and the symptoms are similar to a failing hard drive. The technician runs a full hardware diagnostic, and all systems pass. The technician checks the properties for each device in Device Manager and the hard disk and the standard AHCI 1.0 serial ATA controller both indicate the following message: This device is working properly. Which of the following should the technician attempt that will MOST likely resolve the performance issue?

• A) Roll back the OS upgrade. Continue using the older version of Windows
• B) Reset the PC to its factory conditions. Perform the OS upgrade again
• C) Update the SATA controller driver from the manufacturer's website
• D) Perform a full backup and replace the hard drive

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Definitions:

Economies of Scale

Cost advantages obtained by an increase in production, leading to a reduction in average costs per unit.

Long-run Average Total Cost

The average total cost of production when all inputs, including capital, are variable, typically illustrating economies of scale.

Marginal Cost

The increased cost resulting from the creation of one more unit of a good or service.

Average Total Cost

The total cost of production divided by the quantity produced, indicative of the cost per unit of output.