A Technician Is Troubleshooting an Issue Affecting All Company Laptops

question 26

Multiple Choice

A technician is troubleshooting an issue affecting all company laptops. All the laptops have exactly the same hardware. The screens present glitches every time the users move their mouse pointers over the screen. The technician discovers there was a recent OS update deployed throughout the company, which includes new versions for video drivers. Restarting the laptop in safe mode will not present the issue. Which of the following should the technician do NEXT?

• A) Roll back the video card device drivers for all computers and escalate the issue to the video card vendor.
• B) Remove the current video drivers from all computers and advise users to work this way until the issue gets fixed.
• C) Advise all users to work in safe mode until the issue gets fixed and escalate the issue to the video card vendor.
• D) Reinstall the OS on all devices in the company to eliminate any traces of the current video drivers, then rerun the updates manually excluding the video drivers.

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Definitions:

Dyspnea

A medical term for the sensation of breathlessness or difficulty breathing, often a symptom of various conditions.

Tachycardia

An abnormally fast heart rate, typically exceeding the normal resting rate.

Largest Cartilage

The thyroid cartilage, which is the largest cartilage in the larynx, commonly known as the Adam's apple.

Larynx

An organ in the upper neck involved in breathing, producing sound, and protecting the trachea against food aspiration; also known as the voice box.