A Customer Is Having Issues with an Android-Based Smartphone After

question 61

Multiple Choice

A customer is having issues with an Android-based smartphone after a recent application update. The application becomes unresponsive immediately after attempting to open it. Auto-sync is not enabled, and no recent backups exist for the smartphone. Without losing any critical information, which of the following should be performed NEXT to further troubleshoot the issue? (Choose two.)

• A) Reboot into safe mode
• B) Clear the application data
• C) Contact the application's developer
• D) Reinstall the application
• E) Do a force stop
• F) Clear the application cache

---

Definitions:

Low-Income Earners

Individuals or households that earn less than the median income level, often qualifying them for certain government assistance programs.

Proportional Tax

A tax system where the tax rate remains constant regardless of the taxpayer's income level, meaning everyone pays the same percentage of their income.

Tax Schedules

Detailed tables or charts provided by tax authorities that dictate the tax rates applicable to different levels of taxable income or types of taxpayers.

Taxable Income

The amount of income used to calculate how much tax an individual or a company owes to the government, after deductions and exemptions.