Ann, a Technician, Is Dispatched to a Corporate Customer That

question 195

Multiple Choice

Ann, a technician, is dispatched to a corporate customer that has reported a malware infection. Upon arrival, Ann notices the system is shut off, and she is able to start the computer without incident. Ann also notices numerous pop-ups appear when the web browser is opened. Which of the following should Ann do NEXT?

• A) Report the incident to the appropriate contact
• B) Clear the system logs and browser history
• C) Take a screenshot of the pop-ups
• D) Advise the customer to use the browser in private mode

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Definitions:

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The process of dividing a market into segments based on consumer personality traits, values, attitudes, interests, and lifestyles.

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Statistical data relating to the population and particular groups within it, used for marketing, planning, and social research to understand and target audiences.