A Technician Encounters a Previously Unidentified Issue

question 253

Multiple Choice

A technician encounters a previously unidentified issue. The technician conducts some research, finds a solution, and resolves the issue. According to best practices, which of the following should the technician do so the issue can be addressed if it is encountered again?

• A) Inform the immediate supervisor about the findings.
• B) Email all the other technicians to explain the problem and resolution.
• C) Enter the resolution in the ticket and close it.
• D) Add the findings to the knowledge base.

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Definitions:

Changes

Variations or modifications that occur in any system, context, or entity over time.

Unit Elastic

A situation where the quantity demanded or supplied changes by an exact proportional amount to the price change.

Price Elasticity

A measure of how much the quantity demanded of a good responds to a change in its price, with high elasticity indicating significant response and low elasticity indicating little to no response.

Oranges

A citrus fruit commonly consumed worldwide, both fresh and in juice form, and used as a commodity in agricultural markets.