A Recent CRM Upgrade at a Branch Office Was Completed

question 76

Multiple Choice

A recent CRM upgrade at a branch office was completed after the desired deadline. Several technical issues were found during the upgrade and need to be discussed in depth before the next branch office is upgraded. Which of the following should be used to identify weak processes and other vulnerabilities?

• A) Gap analysis
• B) Benchmarks and baseline results
• C) Risk assessment
• D) Lessons learned report

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Definitions:

Languages Exist

The phenomenon that spoken or sign languages are developed and used by human communities as a medium for communication and cultural expression.

Conflict Theory

A theoretical framework in sociology that emphasizes the role of societal conflicts, power, and inequality in shaping social relations.

Ascriptive

Referring to the assignment of social status, roles, or characteristics at birth, based on factors such as race, gender, or family heritage, rather than personal achievement.

Continental Divide

A geographical boundary or ridge in a continent that separates river systems flowing toward opposite sides of the continent.