A Cloud Engineer Received a Support Call Indicating Web Apps

question 183

Multiple Choice

A cloud engineer received a support call indicating web apps running on an IaaS server are unavailable. The engineer took the following trouble-shooting steps: - Hypothesized the server outage is considered to be the cause of the problem. - Performed rollback of applied patches. - Ensured all web apps are running correctly. - Documented the incident. Which of the following troubleshooting methodology steps did the cloud engineer overlook?

• A) Establish the theory of probable cause.
• B) Establish a plan of action and implement the solution.
• C) Test the theory to determine the cause.
• D) Verify system functionality.

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Definitions:

Boredom

A state of feeling uninterested, weary, or impatient due to a lack of stimulation, excitement, or engagement.

Leaning Back

A posture where one inclines the torso backwards from a vertical or standing position, often for relaxation or balancing purposes.

Active Listening

The practice of fully concentrating, understanding, responding, and remembering what is being said in a conversation.

Communication Process

The act of conveying information and understanding between two or more individuals, encompassing the sender, message, medium, receiver, and feedback.