Examlex

Solved

An E-Commerce Business Recently Experienced a Two-Hour Outage from Its

question 196

Multiple Choice

An e-commerce business recently experienced a two-hour outage from its hosted web service provider. According to the SLA, the business needs to determine how much data can be restored. On which of the following service-level components should the business focus?


Definitions:

Market Orientation

A business approach that prioritizes identifying and meeting the needs and wants of customers through product innovation and customer service.

Customer Relationships

The ongoing process of engaging and maintaining ties with a company's customers.

Market Research

The method of collecting, analyzing, and understanding data regarding a market, which includes insights about prospective customers and competitors.

Related Questions