A SLA Document

question 543

Multiple Choice

A SLA document:

• A) outlines expectations and requirements from a provider to a consumer
• B) contains information on specific hardware or software usage and behavior
• C) defines performance expectations under normal circumstances
• D) outlines expected movement of information between servers and services

---

Definitions:

Consumer Surplus

The discrepancy between the sum consumers are ready and capable of paying for a service or product and the sum they actually spend.

Producer Surplus

The discrepancy between what producers anticipate accepting for a good or service and what they end up being paid.

Imported Units

Refer to products or goods brought into a country from another for sale or use.

Total Surplus

The combined total of consumer and producer surplus, signifying the overall net advantage to society derived from a market transaction.