A Systems Administrator Is Informed That Users Are Unable to Connect

question 534

Multiple Choice

A systems administrator is informed that users are unable to connect to the database. After investigating, the administrator determines the source of the problem and corrects the issue. Following up, the systems administrator informs the Chief Technology Officer (CTO) of the findings. Which of the following documents did the systems administrator provide to the CTO?

• A) Service level agreement
• B) Root cause analysis
• C) Request for change
• D) Acceptable use policy

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Definitions:

Biological Constraints

Limitations on learning that result from biological factors rather than from experience or environment.

Instinctual Behavior

Behaviors that are innate and driven by genetic coding, often performed in response to certain stimuli without prior learning.

Negative Reinforcement

A process in behavior modification where the removal of an unfavorable outcome or stimulus strengthens a behavior, encouraging its repetition.

Instinctive Drift

The phenomenon where an animal's learned behavior reverts to its innate behaviors, overriding conditioned responses.