During a Class, a Student Points Out That One of the Procedures

question 1

Multiple Choice

During a class, a student points out that one of the procedures that was explained has recently changed and the wrong steps are being taught. Which of the following should the trainer do to maintain an expert status with the class?

• A) On a break verify the information and inform the class of the findings.
• B) Inform the class the student is incorrect.
• C) Ask the student if they are an expert and let them know not to interrupt.
• D) Inform the client that they need to change their material to match the procedure.

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Definitions:

Triadic Reciprocal Causation

A concept in psychology that explains human behavior through the interaction of behavioral, cognitive, and environmental factors.

Operant Learning Theory

A theory of learning that emphasizes the role of reinforcement and punishment in shaping behavior through a process known as operant conditioning.

Performance Feedback

The process of providing employees with information and assessments regarding their job performance, often with the aim of encouraging improvement.

Verbally

Pertaining to words or the use of words in communication; often implying oral or spoken communication though it can include written words.