Which Component of ITIL Involves Handling Anything That Can Impact

question 157

Multiple Choice

Which component of ITIL involves handling anything that can impact services for either internal or public users?

• A) Incident management
• B) Deployment management
• C) Problem management
• D) Change management

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Definitions:

Utility Perspective

An approach that evaluates situations and decisions based on their utility or usefulness, often in terms of maximizing happiness or benefit.

Teamsters Union

A labor union in the United States known for representing a diverse membership, including truck drivers and a wide range of workers in other industries.

Physical Intimidation

The use of threats, presence, or actions that instill fear in individuals, often employed to influence behavior or decisions without physical contact.

Strikes

A form of protest where workers refuse to work, aiming to pressure employers into meeting their demands regarding pay, conditions, or rights.