Which ITIL Component Is an Ongoing, Iterative Process of Tracking

question 217

Multiple Choice

Which ITIL component is an ongoing, iterative process of tracking all deployed and configured resources that an organization uses and depends on, whether they are hosted in a traditional data center or a cloud?

• A) Problem management
• B) Continuity management
• C) Availability management
• D) Configuration management

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Definitions:

Measures

Tools or instruments used in research to quantify or qualify variables of interest.

Coefficient Alphas

A statistical measure used to assess the reliability or internal consistency of a test or scale.

Homogeneity

The degree to which a set of elements, such as group members or data points, are similar or uniform in nature.

Reliability Estimates

Statistical measures that assess the consistency or repeatability of a scale, test, or measurement tool over time.