Customer Satisfaction Is the Result of the Right Combination Of

question 40

Multiple Choice

Customer satisfaction is the result of the right combination of:

• A) Cost, quality and time
• B) Cost, quality, and product performance
• C) Discounts, quality and customer support
• D) Quality, time and product warranty

---

Definitions:

Stock Selection Return

The return achieved by an investor that can be attributed to the specific stocks chosen for investment, rather than the overall market movement.

Cross Border Fund

An investment fund that seeks to invest in assets located in countries other than where the fund is domiciled.

Benchmark

A standard or point of reference against which things may be compared or assessed, often used in investing to measure the performance of securities or portfolios.

Equity Index

A benchmark that measures the performance of a specific section of the stock market by tracking the price of selected stocks.