What Can Be Used to Measure Performance with Respect to Customer

question 68

Multiple Choice

What can be used to measure performance with respect to customer satisfaction?

• A) Number of new customers
• B) Number of product returns
• C) Customer retention rates
• D) Warranty repairs

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Definitions:

Working Capital

The difference between a company's current assets and its current liabilities, indicating the liquidity of the business.

Financial Data

Quantitative information about financial conditions, performance, and transactions of a business, individual, or entity.

Current Ratio

A liquidity ratio that measures a company's ability to pay short-term obligations with its current assets.

Financial Data

Information about financial transactions, including income, expenses, assets, and liabilities, used for analysis and decision-making.