What Is the Primary Objective of CRM Process

question 4

Multiple Choice

What is the primary objective of CRM process?

• A) To develop a base of loyal customers who patronize the retailer frequently
• B) To satisfy customers by providing discounts and special offers
• C) To increase the foot-traffic into retail stores
• D) To offer the best prices possible to their target customer
• E) To attract customers away from competitors

Identify the components and benefits of 360-degree feedback in employee development.

Grasp the importance of feedback frequency, source, and specificity in improving job performance.

Understand Equity Theory and the factors influencing perceptions of fairness in the workplace.

Recognize the role of emotions and social comparisons in employee motivation and perception.

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Definitions:

Takeover Defense

Strategies employed by a company to prevent or deter unwanted acquisitions or takeovers by another company.

Voting Shares

Shares of a company's stock that give the shareholder the right to vote on company matters at shareholders' meetings.

Tax Considerations

Refers to the factors related to taxes that need to be taken into account when making financial or business decisions.

Liability

A legal obligation or responsibility for the consequences of one's actions, potentially resulting in payment or other remedies in a legal context.