Employees and Customers Are Treated Like a Family at State

question 96

Multiple Choice

Employees and customers are treated like a family at State Street Coffee House. Jason and Jill, the owners, work to encourage unity to increase their employees' job satisfaction and commitment. At their coffee house, Jason and Jill have built a(n)

• A) market culture.
• B) goal-driven agenda.
• C) bureaucracy culture.
• D) clan culture.
• E) adhocracy culture.

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Definitions:

Undesirable Power

Influence or control that is used negatively, causing harm or coercion without regard for ethical standards or consent.

Person-To-Person

Direct interaction or communication between individuals without intermediaries.

Communicate

The act of transferring information from one place, person, or group to another, effectively sharing ideas, feelings, or instructions.

Friendship Purposes

The reasons or objectives behind forming and maintaining friendships, often related to social support, companionship, and shared interests.