____ Means Providing Exactly the Service Each Customer Wants and Needs

question 74

Multiple Choice

____ means providing exactly the service each customer wants and needs.

• A) Service complexity
• B) Customized output
• C) Mass customization
• D) CAM

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Definitions:

High Self-Esteem

A positive evaluation of oneself, characterized by feelings of self-worth and confidence in one's abilities.

Genuineness

Genuineness is the quality of being authentic, honest, and sincere in one's interactions with others.

Defense Mechanisms

Psychological strategies brought into play by individuals to cope with reality and to maintain self-image.

Displacement

In psychoanalytic theory, a defense mechanism where an individual redirects emotional impulses from a real object to a substitute object.