Technician a Says That Using the Wrong Power Steering Fluid

question 40

Multiple Choice

Technician A says that using the wrong power steering fluid can cause damage to the power steering system. Technician B says that using the incorrect fluid can result in the creation of excessive pressure that can cause leaks, loss of assist, or even a fire hazard. Who is correct?

• A) Technician A
• B) Technician B
• C) Both technicians
• D) Neither technician

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Definitions:

Customer Value Proposition (CVP)

A business or marketing statement that describes why a customer should buy a product or use a service, focusing on the unique value the product or service provides.

Effective

Refers to something being successful in producing a desired or intended result.

Direct Competition

Occurs when businesses offer the same or similar products or services to the same customer base.

Unmet Customer Needs

Desires or requirements of consumers that are not being satisfied by current products or services on the market.