Outsourcing Can Be a Risky Strategy to Use When Developing

question 22

Essay

Outsourcing can be a risky strategy to use when developing new information systems. Discuss ways to improve the likelihood of a successful outsourcing agreement.

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Definitions:

Gamification

The application of game-design elements and principles in non-game contexts to engage and motivate individuals.

Game Playing Elements

Features or aspects typically found in games, such as points, competition, and rules, applied in non-game contexts to engage and motivate people.

Journey Mapping

A visual representation of the process that a customer goes through to achieve a goal with a company, highlighting key interactions and experiences.

Buying Process

The series of steps that a consumer goes through before making a purchase decision, including awareness, consideration, and decision.