The Terms "Data","information",and "Knowledge" Have Specific Meanings

question 122

Multiple Choice

The terms "data","information",and "knowledge" have specific meanings.With regard customer satisfaction application used in the automobile industry,which of the following is an example of knowledge?

• A)The ability to create a program that provides rewards for dealerships with high levels of customer satisfaction and corrective action plans for dealerships that have low levels of satisfaction.
• B)The Web-based application that collects and stores records of customer satisfaction surveys and allows dealerships to view their data.
• C)Reports that summarize ratings for a specific dealership including a calculation of the average rating across all survey questions and a calculation of summary statistics for groups of questions that correspond to important dimensions such as dealership staff,satisfaction with product,quality of service and so on.
• D)Records containing numerical ratings from customer surveys completed online after each visit to a dealership.

Recognize the pharmacological effects of common substances, including nicotine and caffeine.

Understand the concept of subjective experience in decision-making and problem-solving.

Recognize the influence of cultural heritage and environmental factors on behavior.

Identify and analyze different decision-making strategies.

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Definitions:

Comparative Negligence

A legal doctrine that distributes the responsibility and damages among the parties involved in an accident based on their respective degrees of fault.

Ordinary Care

The standard of care that a reasonably prudent person would use in a similar situation to avoid harm to others.

Alteration

The act of modifying or changing something, often referring to documents, clothing, or physical structures.

Same Sex Alliance

A partnership, union, or alliance that involves individuals of the same gender; often used in the context of legally recognized relationships or marriages.