Which of These Can Be Used in Arriving at Flat

question 1

Multiple Choice

Which of these can be used in arriving at flat rate servicing costs?

• A) Service interval recommendations
• B) Shop manuals
• C) Labor guides
• D) Service warranty applications

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Definitions:

Quality of Product

The degree to which a product meets the specified criteria and satisfies the customer's expectations.

Sigma

A statistical term that measures how far a given process deviates from perfection. The term is notably used in Six Sigma methodology to measure the number of defects in a process.

Standard Deviation

A measure of the amount of variation or dispersion of a set of values from the mean.

Benchmarking

The process of comparing key points within your business with comparable points in another external entity.