The Repair Order Is the Technician's Main Point of Contact

question 23

True/False

The repair order is the technician's main point of contact with the customer. So it is critical that the customer service staff get an accurate, complete, and yet concise record of the customer's concern(s) along with any information and details about the concern.

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Definitions:

Nutrition Counselor

A specialist who provides personalized guidance on eating habits and nutritional intake to improve an individual’s health status and achieve specific wellness goals.

Self-disclosing Response

A type of communication where an individual reveals personal, often intimate, information about themselves to another.

Dietary Modification

The process of changing one's diet to improve health, manage diseases, or maintain a healthy body weight.

Health Condition

A broad term encompassing any type of illness, injury, or other physical or mental condition that affects an individual's well-being.