The Service History Is the Technician's Main Point of Contact

question 22

True/False

The service history is the technician's main point of contact with the customer. So it is critical that the customer service staff get an accurate, complete, and yet concise record of the customer's concern(s) along with any information and details about the concern.

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Definitions:

Data Value

The actual value held by a variable or constant, representing information such as numbers, characters, or booleans in programming.

Binary Tree

A tree data structure where each node has at most two children, often referred to as the left and right child.

Link Instance Variables

Refers to variables within a class instance that refer to other objects, establishing a link between the class and the objects it contains or is associated with.

Data Items

Refers to individual pieces of data or information that are managed or processed by a software program.