Tech a Says That the Customer Concern Is the Focus

question 5

Multiple Choice

Tech A says that the customer concern is the focus of step 1 of the diagnostic process. Often the concern is documented on the repair order prior to the technician receiving the vehicle. Tech B says the technician who works on the vehicle should take time to fully understand the concern, read the repair order, and possibly talk further with the customer to understand the nature of the problem. Who is correct?

• A) Tech A only
• B) Tech B only
• C) Both A and B
• D) Neither A nor B

Understand the concepts and significance of lines of credit and trade credit in business financing.

Grasp the concept and financial implications of factoring and how it impacts cash flow and credit management.

Identify the conditions and consequences associated with term loans, including restrictive covenants.

Understand the advantages and risks associated with leasing and sale-leaseback arrangements.

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Definitions:

Morpheme

The smallest grammatical unit in a language, incapable of further division, that carries meaning; examples include root words, prefixes, and suffixes.

Syntax

The set of rules, principles, and processes that govern the structure of sentences in a given language, including word order and sentence organization.

Phoneme

A Phoneme is the smallest unit of sound in a language that can distinguish meaning between words.

Preference

A greater liking for one alternative over another or others.