The Repair Order Is the Technician's Main Point of Contact

question 23

True/False

The repair order is the technician's main point of contact with the customer. So it is critical that the customer service staff get an accurate, complete, and yet concise record of the customer's concern(s) along with any information and details about the concern.

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Definitions:

Septic Shock

A state of shock resulting from massive, widespread infection that affects the blood vessels’ ability to circulate blood.

Infection

The invasion and multiplication of microorganisms such as bacteria, viruses, and parasites that are not normally present within the body. An infection often leads to illness.

Biologic Agent

A virus, bacterium, toxin, or other substance used in biotechnology or as a weapon.

Hyperglycemia

A condition characterized by an abnormally high level of glucose in the blood, often associated with diabetes.