Technician a Says That the 3 Cs Are the "Customer

question 34

Multiple Choice

Technician A says that the 3 Cs are the "customer, complaint, and concern." Technician B says that the 3 Cs are "concern, cause, and correction." Who is correct?

• A) Technician A
• B) Technician B
• C) Both A and B
• D) Neither A nor B

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Definitions:

Empower

To give someone the authority or power to do something or to make someone stronger and more confident, especially in controlling their life and claiming their rights.

Theory X

A theory of management that assumes employees are inherently lazy and require strict supervision and control to be productive.

Role Ambiguity

Uncertainty about one's responsibilities, duties, or expectations in a job or position.

Sociopolitical Support

Assistance or backing in the context of social and political arenas.