The Service History Is the Technician's Main Point of Contact

question 22

True/False

The service history is the technician's main point of contact with the customer. So it is critical that the customer service staff get an accurate, complete, and yet concise record of the customer's concern(s) along with any information and details about the concern.

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Definitions:

Computer-Based Technology

The use of computer systems and software to manage information.

Analyzing

The process of examining data or details systematically to understand their structure, uncover relationships, and extract meaningful information.

Chief Information Officer

An executive responsible for managing and implementing technology and information systems within an organization.

Information Systems

Systems that manage and process data to support decision-making and operations in an organization.