Cultural Competency Is…

question 9

Multiple Choice

Cultural competency is…

• A) Being respectful and responsive to cultural backgrounds
• B) Listening, welcoming, mentoring, and training
• C) Encompassing thought, education, skills, gender identity, and age
• D) Reflecting employees, patients/clients, and communities
• E) None of the above answers are correct

Identify different strategies businesses use to maintain customer relationships and enhance purchase value.

Recognize the expectancy disconfirmation model and its effect on consumer satisfaction.

Grasp the concept of identity negotiation within sales interactions.

Understand the factors influencing consumer product evaluations, including quality and value.

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Definitions:

Effective Relationships

Relationships characterized by successful or beneficial interactions and dynamics between individuals or entities.

Job Satisfaction

The level of contentment individuals feel with their job roles, which can influence their performance and commitment.

Virtual Organizations

Organizations that operate primarily or entirely online, leveraging digital communication technology to coordinate their activities and objectives without a central physical location.

Style Communicator

A communication style characterized by a particular way an individual expresses themselves, often categorized by clarity, assertiveness, responsiveness, and empathy.