When a Patient Cancels or Refuses an Appointment That Is

question 1

Multiple Choice

When a patient cancels or refuses an appointment that is recommended, what should the medical assistant do?

• A) Document this communication with the ordering physician
• B) Ignore it
• C) Insist that the patient keeps the appointment
• D) Argue with the patient

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Definitions:

Sensation

Processing of sensory stimuli that involves detection of nerve impulses by the cerebral cortex of the brain.

Voluntary Control

The ability to consciously control bodily movements, as opposed to involuntary movements which occur without conscious choice.

Broca's Area

A region in the frontal lobe of the dominant hemisphere (usually the left) of the brain with functions linked to speech production.

Brain Damage

Injury to the brain that impairs its functions, potentially leading to cognitive, physical, emotional, or behavioral impairments.