Resilience Is __________

question 11

Multiple Choice

Resilience is __________.

• A) a character trait that is inborn and cannot be influenced by anyone or anything
• B) a dynamic process arising from interactions between children and the events and people in their lives
• C) not affected by serendipity, or luck
• D) increased with greater exposure to adverse events, such as living in poverty, because such exposure makes a person "tough"

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Definitions:

Channel Conflict

Arises when one channel member believes another channel member is engaged in behavior that prevents it from achieving its goals.

Catalog Retailers

Businesses that sell products to customers through catalogs, either printed or online, allowing customers to shop and place orders remotely.

Direct Selling

Direct selling is a retail channel that involves personal sales of products or services directly to consumers, often in their homes or at work, bypassing traditional retail locations.

Customer Journey Map

A visual or graphic representation that outlines all the interactions a customer has with a business throughout their purchasing process.