Refer to the Figure Shown

question 66

Multiple Choice

Refer to the figure shown.
The environmental factor that is most responsible for the data shown in the figure is

• A) sunlight.
• B) food.
• C) temperature.
• D) water.

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Definitions:

Telemarketing

A method of prospecting in which salespeople telephone potential customers.

Service Quality

The assessment of how well a delivered service matches customer expectations.

Windshield Wiper

A device used on vehicles to remove rain, snow, ice, and debris from the front windshield, thereby improving visibility.

Role Playing

A good technique for practicing the sales presentation prior to meeting with a customer; the salesperson acts out a simulated buying situation while a colleague or manager acts as the buyer.